FAQ's
Does the Part Need Programming?
The listing description will specify whether the controller is "Plug & Play". If the listing does not specify Plug & Play then the controller may need to be "Coded" to the vehicle. All controllers come programmed with the latest Software Upgrade, this does not mean that it is Plug & Play when installed.
Do You Offer Technical or removal information help?
Yes, visit our Knowledge Base
Can You Rebuild my Part?
Most cases Yes, we sure can. To ship your part to us please click the Form Tab above then click the R & R Form. Complete the needed information then print this form and include it in your package with the well packaged part. You can also signup at our website and login, then complete the needed information.
How Long Does my Part take to Rebuild & or How long before my Part Ships?
Whether you’re purchasing from our Inventory or if we have a reman solution for your part, we make every attempt to expedite your order. Unfortunately, there are times when certain Internal Hardware components fail that we do not stock and must be ordered to finalize the module.
I want to return my Old Core Part I understand that I can Receive Cash Back ,
We include a core return document with your Part this document must be completed and returned with the Core to receive the core credit. When you are ready to Return your Core Please visit our Home page and Choose the "Core Return" Tab then choose the E-commerce where it was purchased, Include your Order number and Zip code and choose "Other" then print the Free Pre Paid Core Return Label and drop off at any USPS Facility. Please use the same box and Packaging if it is still available, Also Package the Core Extremely Well
How do I contact you?
Visit our Contact us Page
Do you have a mail order catalog?
Please sign up for our Newsletters
What kind of shipping options do you have?
We offer ground, 2nd day, and overnight shipping options. All overnight and 2nd day orders must be placed before 1PM EST. Orders over $500 are shipped with adult signature required. We are not responsible for losses that occur as a result of packages being left in your absence.
How much is shipping?
To check our shipping rates please add the items you wish to purchase to the cart and click checkout. You will then be provided with all of the shipping options and costs.
How do I place an order?
Search the category Selection menus at the HOME PAGE , if you do not see your part after either running a Search or Selection, you can submit an Part Request inquiry from our Home Page Chat or call us during Business Hours at 1-800-921-9060 Monday thru Friday 9am to 5:30pm EST.
What payment methods do you accept?
We accept Visa, MasterCard, Discover, PayPal, Approved checks, and Postal Money Orders & Western Union Cash.
Money Orders & Pre-Approved checks are payable to Auto & Truck Electronics.
You can mail your Postal Money Order or Approved Check to: Auto & Truck Electronics, 3600 Investment Lane, Suite 104 West Palm Beach, Florida, 33404. Please write the type of part & V.I.N# on your check.
Do you charge sales tax?
We collect 7% sales tax in the State of Florida, Palm Beach County.
Taxes:
Our Store shall automatically charge and withhold the applicable sales tax of 7% for orders to be delivered to addresses within the same state. For the purchase of product orders from our Inventory and shipped to other states, you are solely responsible for all sales taxes or other taxes for that State.
Do you ship to PO Boxes?
We do not ship to P.O. Boxes.
We use United States Postal Services only, this will incur an additional handling fee
Do you ship internationally?
Yes, we do ship outside the United States. Please be aware that if you ship your order to a freight forwarding company, we are not responsible for any losses, damage, wrong parts, or missing parts once your package arrives to that forwarder or leaves the United States. You will be responsible for all return shipping charges back to the United States if you choose to return your order. You are also responsible for all Customs & Brokerage Fees .
Do you ship to Alaska , Hawaii or Puerto Rico?
Yes! Alaska, Hawaii & Puerto Rico Customers, Shipping Cost is Additional to these States and Provinces and will be shipped by default via United States Postal Service. Free shipping is not available to these locations.
When can I track my package?
If you’re purchasing a product or repair service we suggest you to create an account and signup & Login.
Can I Cancel or change my order after I place it?
Yes as long as your order has not shipped or left our facility, If your order ships and then you cancel, charges will be Incurred, Visit our “Returns” Page.
I didn't receive my part on time; do I get a shipping refund?
On orders shipped overnight and second day, all shipping companies reserve the right to extend delivery time by 24 hours to residential addresses. In addition, if you live in a "blackout area" overnight or second day delivery is not guaranteed by any shipping company. This is beyond our control and shipping charges will not be refunded for this reason. We are not responsible for shipping company delays or adverse weather conditions, incorrect routing by the freight carrier, and incorrect deliveries or incorrect addresses listed at time of order.
What happens if I refuse my order?
Visit our “Returns” Page
I never received my package, but my tracking number shows it was delivered. What do I do?
Please be aware that we are not responsible for losses that occur as a result of packages being left in your absence. It is your responsibility to have someone present at time of delivery. To obtain a tracking number & find out exactly when delivery is scheduled login to your account, your tracking number will be displayed there. If your package is left by the shipper unsigned, or signed fraudulently and ends up lost you will not be reimbursed. We can file a lost or damage claim with that shipper, their decision is based on their information and findings. We have no decision making on the outcome.
Check around your property for packages that may have been placed out of sight. Check with your neighbors’. If you still cannot locate the package, you will have to call the shipping company, and they will send the driver back to your residence within 24 hours. If the driver cannot locate the package, a claim will be initiated with the shipping company. Claims take approximately 30 days to settle. We are not responsible for replacing any lost orders while your claim is processing. All replacement parts will have to be reordered until your claim is settled.
If my part fails What is the warranty ?
Included with each part sale is a Free 1 Year Warranty You can Purchase additional years at checkout, Please visit Our Warranty & Terms of Service pages.
What if my part arrives damaged?
If your order arrives damaged or opened, immediately tell the driver that you are refusing the package due to damage. Do NOT accept the package. If a damaged or opened package has been left in your absence, you will have to contact the shipping company. You have 24 hours to notify us that you received a damaged product. We will not accept responsibility for any damaged claims after 24 hours. No exceptions. Keep all original packaging and the box it was shipped in.
How long do part refunds take?
Visit our Refund Page
Do you offer exchanges or replacement parts?
Products must be returned or reordered.
How Do I Return my Part?
We highly recommend that you return your item with a shipping carrier that can provide you with insurance & tracking Information. If you are shipping via USPS, use Express Mail. Delivery confirmations and Priority Mail are not considered to be acceptable tracking methods.
Make sure to properly pack your return and clearly write your Invoice number on the outside of the shipping box. (Invoice # is located on top right of Invoice) Please do not write on the parts boxes as your product will not be considered “resalable”. All returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of fault.
My part broke while I was installing it, can I return it?
We cannot accept returns on any part that has been damaged due to incorrect installation.
I installed my part, can I return it?
Visit our “RETURNS” page
My part is defective, do you pay for damages?
We do not cover any expenses that occur as a result of the installation of a defective product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.
My part is wrong, do you pay for damages?
We do not cover any expenses that occur as a result of the installation of an incorrect product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees. Please examine your part prior to Installation.
Who pays for return shipping?
We do not offer return shipping reimbursement. All returns are freight prepaid by the customer.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing by information received from our suppliers, Auto & Truck Electronics shall have the right to refuse or cancel any orders placed, for products listed at the incorrect price.
Trademarks
All trademarks, service marks, and trade names (collectively the "marks") that appear on our site are proprietary to Auto & Truck Electronics, or other respective owners that have granted Auto & Truck Electronics, the right and license to use such marks.
Disclaimer
All information, services, products, and materials contained in this site, including text, graphics, and links, are provided on an "as is" basis with no warranty. To the maximum extent permitted by law, Auto & Truck Electronics disclaims all representations and warranties, express or implied, with respect to such information, services, products, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, freedom from computer virus, and implied warranties arising from course of dealing or course of performance. In addition, Auto & Truck Electronics, does not represent or warrant that the information accessible via this site is accurate, complete or current. Price and availability information is subject to change without notice.
Order Acceptance
The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Auto & Truck Electronics reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.
Limitation on Liability
Auto & Truck Electronics, will not be held liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, even if Auto & Truck Electronics has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site. These limitations will apply notwithstanding to any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.
Refunds
We offer 30 Days from Invoice date to Return your Purchase for Refund. After 30 days We Provide Warranty Return Only.