Privacy Policy for SMS & Customer Communications
Effective Date: January 27, 2025
Last Updated: February 11, 2025
1. Introduction
Auto & Truck Electronics, operating under the website vehiclemodule.com (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you opt into SMS, email, and other communication channels in compliance with Florida’s SMS regulations, The Campaign Registry (TCR) and FCC rules.
2. Information We Collect
We may collect the following information when you opt-in to our SMS communications:
- Your mobile phone number, business phone number, home phone number and other phone numbers (e.g., relatives, co-workers)
- Your email, name, address (if provided)
- Consent timestamps for compliance purposes
- IP addresses for security and compliance purposes
- Message interactions (e.g., replies, opt-out requests)
Additionally, we collect data when you:
- Make a purchase on our website
- Contact us via email, phone, WhatsApp, social media, or in-person
- Use our online forms to request information or support
We collect data when you:
- Opt in for SMS, email, or other communications
- Make a purchase through our website or over the phone
- Use our website forms, which collects cookies and usage data
- Contact us via third-party platforms such as Google, Mailchimp, ReviewInc, GoTo, Social Media, WhatsApp or Messaging Apps.
The information we collect may include:
- Personal Information: Name, phone number, email address, billing/shipping address
- Transaction Data: Order history, payment details (processed securely via third-party payment processors)
- Communication Data: SMS, emails, social media messages, WhatsApp, and call logs
- Opt-in/Opt-out Records: Timestamped records of when you consent to or unsubscribe from messages
3. How We Use Your Information
We use your data to:
- Send transactional messages (e.g., order updates, confirmations, shipping notifications, and technical support)
- Deliver promotional offers and company updates (only with prior consent)
- Respond to customer support, inquiries and service requests
- Improve our website, products, and marketing strategies
- Improve our SMS communication services
We do not sell or share your personal information with third parties for marketing purposes. However, we use trusted third-party providers to manage communications, including:
- Google (email, analytics, ads)
- Mailchimp (email marketing)
- GoTo Connect (SMS and phone communications)
- ReviewInc (handles reviews, listings, and customer engagement)
- Other platforms (e.g., social media and messaging services)
4. How Users Provide Consent
We require your consent before sending SMS, email, or other communications. You may opt in through:
- Website Forms – Checking an opt-in box when submitting your phone number
- Text Message Opt-in – Sending a keyword (e.g., “JOIN”) to a designated number
- Verbal Consent – Providing permission during a phone call
- Email or Social Media Requests – Asking for updates via email, SMS, or messaging apps
- Purchase Transactions – Providing a phone number at checkout for SMS notifications
- In-Person Sign-ups – Providing written consent at our location
5. Your Choices & Rights
You can opt out at any time by:
- Opt-Out: You can unsubscribe from SMS messages at any time by replying STOP.
- Help & Support: For assistance, text HELP to +1.561-615.0103 or call us at 1-800-921-9060 or email compliance@vehiclemodule.com.
- Access & Updates: You may request access to your information or update your preferences by contacting us.
- Clicking “Unsubscribe” in emails
Under Florida law and FCC regulations, you have the right to:
- Request details on the messages we’ve sent you
- Opt out of SMS and marketing communications
- Report any unwanted messages
6. Data Security & Retention
We keep a secure audit trail of all opt-ins and opt-outs for compliance purposes. These records are stored securely and will only be used for verification if needed. To prevent unauthorized access, sharing, or misuse of your data, we implement:
- Encryption: All SMS communications are secured using industry-standard encryption methods.
- Access Controls: Only authorized personnel have access to customer data.
- Regular Audits: We periodically review our data protection policies to ensure compliance.
7. Third-Party Services & Data Sharing
We use third-party services like Google, Mailchimp, ReviewInc and GoTo Connect to facilitate our communications.
Commitment Against Unauthorized Data Transfers
We do not sell, rent, or transfer your personal information to external organizations for any purposes beyond those necessary for service provision.
Limited Data Sharing for Service Provision
We may share limited data with third-party service providers strictly for operational purposes, such as:
- SMS delivery providers to send and manage messages
- Customer support platforms to track and resolve inquiries
- Payment processors for secure order transactions
Each third-party provider is contractually required to protect your data and comply with privacy laws.
8. Your Choices & Rights
- To unsubscribe, text STOP to SMS messages at any time. You will receive a confirmation of your opt-out request.
- For assistance, text HELP to +1.561.615.0103 | call us 1-800-921-9060 or email compliance@vehiclemodule.com.
- Click “Unsubscribe” in emails or send us an email: compliance@vehiclemodule.com
- Call and verbally tell us: 1-800-921-9060
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Write us directly to remove your information: Auto & Truck Electronics, 3600 Investment Ln, Ste 104, West Palm Beach, FL 33404
9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website, and continued use of our services implies acceptance of the revised policy.
10. Contact Information
For questions regarding this Privacy Policy, please contact us at:
Auto & Truck Electronics
3600 Investment Ln, Ste104, West Palm Beach, FL 33404
Phone: 1-800-921-9060
Email: compliance@vehiclemodule.com
Hours of Operation: 9:00AM - 5:30PM
website: https://vehiclemodule.com